About KevinHolston.com
Empowering People Through Technology
At KevinHolston.com, I share my journey and insights from a career dedicated to process improvement, technology integration, and training. My experiences span a diverse range of organizations, with a special focus on the healthcare sector. My mission is to help individuals and organizations thrive in a technology-driven world.
My Background
With a rich tapestry of experiences in digital technology, private equity start-ups, and established healthcare payers, I have worked across various sectors, including public health, property and casualty, medical device manufacturing, and health benefits administration. Each role has deepened my understanding of the importance of customer experience.
I prioritize listening to the voices of customers through recorded calls, complaint data, and key performance indicators like CSAT and NPS. This commitment to understanding the customer journey drives my work in program management and project execution.
Armed with a strong foundation in Process Engineering, Lean Six Sigma, Statistics, and Data Analytics, I am passionate about optimizing workflows and implementing innovative solutions that create real value.
Today, I leverage my expertise in instructional design, facilitation, and consulting to create engaging, results-oriented workshops and practical resources. My goal is to make digital literacy accessible and actionable for everyone, empowering individuals and organizations to navigate the complexities of technology with confidence.
My Path
I invite you to connect with me on LinkedIn. Your feedback and insights are invaluable, helping me to continuously improve my content, services, and offerings to better serve you.
